Shipping policy

PROCESSING & PRODUCTION TIMES

Most Paloma Design House products are handcrafted, personalized, and made to order. Our standard production time is typically 3–6 business days, depending on the product, customization, quantity, and complexity of the order.

Production time is separate from shipping/transit time. During high-volume periods, holidays, or for large and highly customized orders, additional production time may be required.

If a different production timeframe is stated on a specific product listing or communicated for a custom project, that timeframe will apply to that order.

SHIPPING & TRANSIT TIMES

Once production is complete, orders are prepared for shipment. Estimated transit time is typically 3–5 business days, depending on the destination, shipping service selected, and carrier operations.

Delivery estimates are not guaranteed unless a guaranteed shipping service has specifically been purchased and confirmed.

SHIPPING COSTS

Shipping charges, when applicable, are calculated or displayed during checkout based on the products, destination, package dimensions, weight, and available shipping method.

Certain promotions or products may qualify for free shipping when specifically stated at the time of purchase.

LARGE ITEMS & MULTIPLE PACKAGES

Large event décor, backdrops, cutouts, signs, and multi-piece orders may be shipped in more than one package. Packages belonging to the same order may receive separate tracking numbers and may arrive at different times.

Some oversized products may be designed, folded, divided, or packaged in multiple sections when necessary for safe and practical transportation. Product-specific information will be provided in the listing or communicated when applicable.

TRACKING

When tracking information is available, it will be provided after the order has been prepared for shipment. Please allow time for the carrier's tracking system to update after the shipping label is created.

CARRIER DELAYS

Once a package has been transferred to the shipping carrier, transit and delivery are subject to the carrier's operations.

Paloma Design House is not responsible for delays caused by weather, natural events, transportation interruptions, carrier network disruptions, peak-season volume, or other circumstances outside our reasonable control.

We will, however, make reasonable efforts to assist customers with available tracking information or carrier inquiries when an issue occurs.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order. If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed once production or shipping preparation has begun.

Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or package rerouting may be the customer's responsibility where permitted by applicable law.

LOST, DAMAGED, OR MISSING PACKAGES

If your order arrives visibly damaged, please photograph the shipping box, packaging materials, shipping label, and damaged product before discarding any packaging.

For packages marked as delivered but not received, customers should first check the delivery location, household members, neighbors, and any carrier delivery information. Please contact us if additional assistance is needed.

EVENT DATES

Customers ordering décor for a specific celebration or event are responsible for ordering with sufficient time for both production and shipping.

We strongly recommend allowing additional time beyond the estimated production and transit periods, particularly for time-sensitive events.

An event date provided with an order does not automatically constitute a guaranteed delivery date.

EXPEDITED ORDERS

Rush production or expedited shipping may be available for certain products depending on our production schedule and carrier availability.

Please contact us before placing an order if expedited service is required. Additional charges may apply.

INTERNATIONAL SHIPPING

International availability may vary by product and destination. Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs processing may cause additional delays outside the control of Paloma Design House.

QUESTIONS

For questions regarding production, shipping, tracking, or a time-sensitive order, please contact us using the contact information provided on our store.

Paloma Design House
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